Our Managed Services cover over 30 major cities in Asia Pacific and the Rest of the World for our customers’ operations.

Empire Universal aims to provide you a GLOBAL-ONE concept so that our managed services can serve all your regional offices in a simple and consolidated view, e.g. dedicated multi-lingual hotline, online help desk ticketing system, customized support workflow, local communication with your IT suppliers, etc.

Our 24x7 Global Service Desk serves as the centralized hub for distributing and prioritizing all the IT support cases based on our Global Service Menu and the Standard Operating Procedures. Based on the nature/type of service requests or the incidents, the cases will be assigned with a case ticket in our ITSM ticketing system and then distributed to the teams of domain expertise.